IMPORTANT LEGAL INFORMATION
TERMS OF USE FOR THE WEBSITE AND SERVICES
General Terms
This page (along with the documents referred to within it) describes the general terms of use for the services provided by Direct24 for the use of the website www.direct24web.com. We invite users to carefully read these general terms of use before using the website, service, or site functionalities.
By accessing the website, the user declares to accept these terms and agrees to comply with them. If the user disagrees with any of these provisions, they are advised not to use the website. If any conditions are unclear or there are doubts regarding the service, the user should refrain from using it.
Accessing the service and continuing to browse the website constitutes acceptance of these terms.
1. Definitions
- Professional: An individual, whether self-employed, a sole trader, or otherwise, offering services in renovation, maintenance, repair, and installation.
- User(s): Individuals who require the services offered by the Professionals listed on this site.
- Service: The coordination and connection activity between users/customers and professionals for the execution of renovation, maintenance, repair, and installation services.
- Intervention: A service provided by a professional, including renovation, maintenance, repair, and installation, carried out under the exclusive responsibility of the professional and with their own resources.
2. Information about Direct24
The website www.direct24web.com is managed by Direct24. For assistance or inquiries, the contact details of Direct24 are as follows:
- Email: [email protected]
Through this platform, Direct24 connects independent professionals (hereinafter “Professionals”) in the fields of renovation, maintenance, repair, and installation with potential clients/users who require such services.
The services offered through Direct24’s platform are exclusively reserved for individuals of legal age. Requests made by minors must be managed by parents or legal guardians.
3. Purpose
Direct24 aims to facilitate contact between users (clients) and professionals by managing communication, urgent service requests, and confirming the professional’s intervention.
The platform only handles the organizational aspect of the contact and remains uninvolved in the actual service contract that may be entered into between the professional and the user.
Thus, while Direct24 retains rights derived from its contract with the professional, the service is provided to the user at no cost.
4. Service Availability
Access to the website and services is permitted on a temporary basis. The right to restrict or modify access to the website or services without prior notice is reserved.
Direct24 is not responsible for any unavailability of the website or service for any reason or at any time. On certain occasions, access to the website or services may be restricted, either entirely or partially.
5. Service Description and Legal Framework
The user submits a service request, specifying the type of service required, the location, and providing the necessary contact details. This request is forwarded to a professional who may be available to carry out the requested intervention.
After the professional confirms availability, Direct24 sends a confirmation message (via SMS/email) to the user on behalf of the professional, including the estimated intervention time.
If the user provides an incorrect phone number or inaccurate information regarding the location or type of intervention, the request cannot be fulfilled. While remaining uninvolved in the contract between the professional and the user, Direct24 values user satisfaction and may contact users to check the quality of the service received.
6. Payment for Services
The facilitation service connecting users with professionals is free of charge for the user.
The payment for the actual service provided by the professional is determined directly between the user and the professional, based on the type of work performed. Payment is made directly to the professional.
Refund or payment cancellation requests made via credit card must be sent by email to [email protected]. If the refund request is approved, Direct24 will process the refund of the amount paid.
7. Liability
Direct24 is not responsible for any errors, omissions, or failures by the professional toward the user. Direct24’s responsibility is limited to the advertising and referral of professionals who claim to possess the necessary skills, but does not guarantee the quality of the services provided.
It is also not responsible for any damages or losses resulting from the professional’s work.
8. Intellectual Property Rights
All rights related to the website, services, as well as all materials, images, information, and content published or available on the website, are the exclusive property of Direct24 and are protected by copyright and intellectual property laws.
Users are prohibited from copying, reproducing, republishing, downloading, distributing, or using any website content, except for personal and non-commercial use.
9. User Data
Direct24 collects users’ personal data (such as email address, phone number, address, and personal information) to facilitate requests and provide assistance during the intervention.
For more information on how personal data is processed, please refer to the Privacy Policy available on the website.
10. Use of Data
All data and information transmitted by users as part of the service, as well as the data collected by Direct24, are not considered confidential. The user acknowledges Direct24‘s right to use, copy, distribute, and share such data for business-related purposes.
11. Third-Party Links
The website may contain links to third-party websites for informational purposes. Direct24 has no control over these websites and assumes no responsibility for their content or any damages resulting from their use.
Last Revision Date: March 4, 2025